- February 5 2025
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Polaris, Keystone exploring mergers as Nigeria’s capital rules encourage consolidation
Nigerian commercial banks began raising capital in 2024 to comply with the Central Bank of Nigeria’s (CBN) new capitalisation requirements and while tier-1 banks have raised over ₦1 trillion on the stock market, smaller banks are considering mergers and acquisitions to meet the March 31, 2026 deadline. At least three commercial banks, including Polaris and Keystone, are currently exploring potential mergers, according to multiple people familiar with the matter. These discussions are still in the early stages, and while the exact capital requirements for these banks remain unclear, both banks need to raise additional funding after the CBN raised capital requirements tenfold in March 2024. Polaris Bank had a capital base of ₦50.43 billion according to its 2022 financial statements. To meet the new ₦200 billion capital requirement for national banks, it will need to raise ₦150 billion. The exclusion of retained earnings from qualifying capital adds an additional hurdle for banks in meeting the new regulations. While Keystone Bank’s financial statements are not publicly available, it is expected to face a similar challenge. Polaris Bank did not immediately respond to a request for comments. Keystone Bank did not immediately respond to a request for comments. Mergers have historically been a common solution to bank recapitalisation efforts, and this trend is expected to continue. In August 2024, the CBN approved a merger between Unity Bank and Providus Bank, creating a new entity with a balance sheet of up to ₦3 trillion. The last major recapitalization in Nigeria, in 2004, reduced the number of banks from 89 to 25. Credit ratings agency Moody’s expects the new capital requirement rules to “drive significant consolidation within the sector.” KPMG noted that while concerns such as loss of identity, ownership dilution, and cultural mismatches make mergers less attractive, several banks will inevitably have to pursue this option to meet the new capital requirements. A merger could offer a strategic lifeline for Polaris and Keystone, both of which have faced significant regulatory challenges. In January 2024, the Central Bank of Nigeria (CBN) sacked the board of directors of Union, Keystone, and Polaris banks, citing infractions ranging from “regulatory non-compliance to corporate governance failure.” A special investigation into the banks’ ownership claimed former CBN governor Godwin Emefiele allegedly acquired Union Bank and Keystone through proxies with “ill-gotten wealth.” For the CBN, Nigeria’s macroeconomic challenges have highlighted the need for “stronger and more resilient banks” that can help the country reach its goal of a $1 trillion economy by 2030, a key priority for President Bola Ahmed Tinubu’s administration. Banks with larger capital bases will be better equipped to extend more credit to individuals and businesses. Nigeria’s biggest banks including Guaranty Trust, Access Bank, and Zenith Bank have raised fresh capital to meet the regulatory requirements. On January 6, GTCO, a Nigerian banking group with a market capitalisation of ₦1.71 trillion, raised ₦209 billion in the first phase of its recapitalisation plan. Zenith Bank, another tier-1 lender, raised ₦350.4 billion through a rights issue and public offer.
Read More- February 5 2025
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IBM exits Nigeria and key African markets, transfers operations to MIBB
American technology company IBM has ended its operations in Nigeria, Ghana, and other key African markets, transferring its regional functions to MIBB, a subsidiary of Midis Group, a multinational IT and telecommunications conglomerate operating across Europe, the Middle East, and Africa. This move comes as part of a new operating model that IBM will implement in select African countries, effective April 1, 2025. MIBB will market and sell IBM’s products and services across 36 African countries, giving MIBB’s sales network direct access to IBM’s software, hardware, cloud, and consulting offerings. This partnership is expected to boost innovation and growth in the region, with MIBB taking over the responsibility of IBM’s operations, support, and local customer relationships, the company stated in an email to TechCabal. Having been in Nigeria for over 50 years, IBM was integral to the technology landscape, providing infrastructure and consulting services to critical industries such as banking, telecommunications, oil and gas, and government. In particular, the company’s high-end storage and computing solutions were widely used by major banks like Zenith. However, increasing competition from companies like Dell and Huawei—both of which have expanded their footprint in Nigeria’s banking sector—has led to a shrinking client base for IBM. Beyond the challenges in Africa, IBM has faced financial difficulties globally. In 2024, the company reported a 2% decline in consulting revenue to $5.18 billion, while infrastructure sales dropped by 8%. Despite these setbacks, IBM reported a 1% overall revenue increase, reaching $17.55 billion, driven by a 10% growth in software sales, which climbed to $7.92 billion. IBM also posted a net income of $2.92 billion in the fourth quarter and expects at least 5% revenue growth in 2025, bolstered by projected free cash flow of $13.5 billion. Although IBM’s departure from West Africa marks the end of its direct operations in the region, the long-term impact on local businesses and government partnerships remains uncertain. While the transition to MIBB may offer new opportunities for innovation and support, it also presents challenges for businesses that have relied on IBM’s products and services. The full effect of this shift will likely unfold over the coming months as the African tech ecosystem adjusts to the new operational model.
Read More- February 5 2025
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TechCabal Daily – Bento lays off its tech team
In partnership with Lire en Français اقرأ هذا باللغة العربية Good morning Join the TechCabal community on TikTok! We’re bringing the conversation about African tech to a new level with exclusive content, behind-the-scenes glimpses, and more. Follow us @techcabal_ and let’s build the future of tech together. Safaricom and Kenyan banks push Pesalink as national payments backbone Bento lays off its entire tech team over protests for delayed salaries Nigeria launches National Broadband Alliance to boost internet Inside the lives of Chowdeck and Glovo superusers World Wide Web 3 Events Banking Safaricom and Kenyan banks push Pesalink as national payments backbone John Gachora, Chairman Kenyan Bankers Association (KBA), speaking at a past banking sector event. IMAGE | KBA Safaricom, Kenya’s largest telecom, and commercial banks are once again making their case known. After submitting a report to the Central Bank of Kenya (CBK) stating that building a new fast payment system (FPS) could cost the apex bank $200 million and take four years, both parties are trying to convince the CBK that upgrading the Pesalink should be the way to go. Safaricom and the KBA argue that improving Pesalink would be faster and cheaper than starting from scratch. However, a key concern is Pesalink’s transaction cap; the payment infrastructure, which currently allows only inter-bank transfers, supports $8.5 billion (KES1.1 trillion) in transactions, which raises questions about whether it can handle Kenya’s growing payment needs should other financial service providers come onboard. Compared to the payment infrastructure of some other African countries, this falls short. Yet, this cap exists to manage liquidity, ensuring that banks have enough cash to settle transactions in real-time. Because their liquidity isn’t evenly distributed—bigger banks like Equity, KCB, and Co-op Bank have stronger reserves—smaller banks will struggle to process large payments quickly. If Pesalink is upgraded and more financial service providers join, smaller banks will likely have to secure additional funding or seek access to central bank liquidity to process high-value transactions to avoid a liquidity shortfall. Despite this, influential players in Kenya’s financial ecosystem still see the Pesalink upgrade as a win. It will immediately solve the country’s pressing lack of interoperability, a problem that has made it difficult to send and receive money across banks, fintechs, and mobile money operators. The KBA is pro-Pesalink because the system is already bank-owned and operational, which banks see as a practical alternative to a completely new FPS. Yet, in all these talks about the Pesalink versus new FPS debate, there’s one notable omission in discussions: fintechs. Kenyan fintechs—over 100 of them—have yet to comment on the matter that affects them. This is likely due to the absence of a unified body to present their opinions—or they could be engaging regulators behind-the-scenes. However, the talks concern them, but fintechs may not be speaking up to prevent scrutiny from the regulator. Yet, the gavel is firmly in the hand of the CBK: like the proponents, does it see Pesalink as a long-term solution for Kenya’s payments? Or, will carrying the weight of building a new FPS and suffering the fragmentation problem for another four years give it the relief that it wants? Afincran Connect: A Fintech Mixer by Fincra Fincra is hosting an exclusive fintech mixer on 12th February 2025 in Nairobi, bringing together industry leaders for networking, conversations, and connections. Nairobi | 18:00 – 21:00 EAT Limited spots—RSVP now. Layoffs Bento lays off its entire tech team over protests for delayed salaries Bento ex-CEO Ebun Okubanjo Bento, a Nigerian HR tech and payroll management startup, just delivered a masterclass on what not to do as a startup leader. After delaying January salaries amid a financial crunch, founder Ebun Okubanjo abruptly laid off the entire tech team when they protested for delayed salaries owed in January 2025. This comes hot on the heels of public scrutiny and allegations that the company forged tax receipts and failed to remit millions in taxes and pensions. The result of the layoff is a stalled payroll system, a company in crisis, and a team of young engineers left stranded. Okubanjo, who resigned on January 30, defended the salary delay as “strategic” and treated the protest as resignations. He deactivated employees’ work emails without pay and offered to divide withheld salaries among those willing to stay—but no one accepted. Bento’s now-dismissed tech team, composed mainly of young engineers, had been with the company for just over a year. Their departure has severely disrupted operations, particularly payroll processing, which had already faced manual intervention due to payment processor issues. Despite the chaos, Bento claims transactions were intentionally halted to facilitate a transfer of platform credentials from Okubanjo to an interim overseer. However, at least two investors have denied knowledge of the company’s official stance. With employees raising concerns about the long-term impact on their careers, Bento’s latest crisis raises serious questions about the company’s future. The situation leaves little confidence in the company’s ability to recover. Telecoms Nigeria launches National Broadband Alliance to boost internet Image: TechCabal Nigeria is on a mission to boost its internet game with the National Broadband Alliance for Nigeria (NBAN), aiming for a whopping 70% broadband penetration by 2025. Spearheaded by the Nigerian Communications Commission (NCC), this initiative targets key locations like schools, hospitals, and even religious centres—because everyone deserves divine Wi-Fi speed. To make this dream a reality, NBAN is bringing together state governments, telecom giants, and infrastructure wizards. The pilot programme kicks off in eight states, while the NCC has sweetened the deal (or soured it, depending on your perspective) with a 50% tariff hike for telecom operators—on the condition that service quality improves within three months. No pressure! Meanwhile, MTN and 9mobile are teaming up for a roaming and spectrum-sharing deal, proving that even telecom rivals can be friends when it comes to better coverage. But challenges remain—low 4G and 5G adoption, multiple taxes, and, of course, the occasional infrastructure vandal. With NBAN pushing for regulatory streamlining and private-sector investment, Nigeria’s internet future is looking bright—hopefully
Read More- February 4 2025
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Bento abruptly lays off tech team following protest over delayed January salaries
Bento laid off its 10-person tech team on Friday after they protested founder Ebun Okubanjo’s decision to delay January’s salaries, according to three people familiar with the matter. The abrupt layoff came one week after the company was accused of failing to remit millions of naira in taxes and pensions and forging tax receipts for Lagos State customers. Okubanjo resigned on January 30, despite denying the allegations and in a statement purportedly sent by investors, the company claimed it was in the process of retrieving credentials from Okubanjo. However, at least two investors told TechCabal they did not see that letter. Despite Okubanjo’s apparent resignation, he continued communicating with Bento employees on January 31. It is unclear if he addressed the issues with employees who became worried when he informed them their salaries would be “strategically delayed” until they processed all pending payroll for customers. “It’s January, and everyone is going through it financially,” an affected ex-employee wrote in a Google Chat message reviewed by TechCabal. “Even amidst all the chaos, we’re still here working without knowing where the company is headed. The team has collectively agreed to halt all operations until we get paid,” the same employee wrote. Okubanjo emphasized Bento’s history of prompt salary payments, even for short-term employees. He claimed the delay was a strategic measure anticipating resignations due to the ongoing controversies. When employees refused to get on with work, Okubanjo treated the protest as resignations, deactivating the employees’ work emails without pay. He claimed the employees were attempting to force his hand and offered to divide the withheld salaries among any employees willing to stay and process payroll. “If we end up with two employees making 3 million each, that is it,” he stated in the Google Chat messages. No one took up his offer, three people with knowledge of the situation said. “I don’t work for Bento so I am unable to respond on its behalf,” Okubanjo said in a statement to TechCabal. Bento’s now laid-off tech team consists primarily of young engineers in the early stages of their careers, most having been with the company for a little over a year. The last of the founding tech team resigned in 2024, one person claimed. Friday’s abrupt layoffs have stalled Bento’s operations, particularly with payroll processing for its customers. The company, which had previously automated salary disbursements, has had to manually process payments since 2024 due to issues with payment processors and underfunded accounts. “With all the engineers gone, there is almost no one to run payroll,” said one employee. However, in an email to customers, Bento claimed it intentionally halted transactions to facilitate a transfer of platform credentials from Okubanjo to an interim overseer. A Bento employee who asked not to be named for fear of reprisals said he only learned about the allegations about forged tax receipts on social media and was worried about the impact on his career. “I even took the company off my LinkedIn for a while,” said the employee, who spoke anonymously for fear of reprisal. He claimed other employees shared his concerns but were also shocked when Okubanjo deactivated their work emails.
Read More- February 4 2025
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Inside the lives of Chowdeck and Glovo superusers: from 236 orders to ₦400k monthly
Chowdeck and Glovo users are weighing rising costs against convenience as food delivery becomes a daily necessity. At the beginning of 2025, *Anita, a Lagos-based marketer, resolved to reduce her reliance on food delivery apps to regain control of her budget. As one of Chowdeck’s top users in 2024, with 168 orders, she considers her app use excessive. Yet, like many New Year’s resolutions, this one quickly fell by the wayside. Two weeks into January, she was already 20 orders deep—exactly where she left off in 2024. In the face of mounting deadlines and a busy life, January was already a lost cause, and February was the next “try again” date. For users like Anita, food delivery apps like Chowdeck, Glovo, FoodCourt, and Heyfood are more than meal solutions—they are essential tools for navigating the chaos of modern life. While these apps provide convenience, the tension between convenience and price gnaws at their users. According to data from Picodi, Nigerian households spend 59% of their income on food—the highest of any country surveyed. For users like Anita, food delivery apps are a luxury that comes with an ongoing internal debate: Are they worth it? For many, the answer is yes. “I’m not happy with how much I spend on food, but there’s nothing I can do,” Anita admits. She juggles a social media marketing role and university classes, and for someone constantly on the go, the time saved by food delivery apps is invaluable. It’s a humorous product-market fit: customers who can’t live without the apps making doomed-to-fail resolutions about quitting. But not every user frowns at the cost. Take Ada, for example. In 2024, she placed 283 orders on Chowdeck but has no qualms about the growing expense. “Time is money, and Chowdeck saves me a lot of time,” she says. Before her recent graduation, Ada balanced a demanding job as a product designer at a venture-backed beauty-tech startup with university classes and content creation on LinkedIn. Her days were packed with meetings, deliverables, and tight deadlines. In her world, time is at a premium, and Chowdeck provides a precious few extra hours every day. Ada’s experience is one of predictability. She orders from the same restaurant almost daily, knowing exactly what to expect. It’s an experience she values deeply—reliable, efficient, and hassle-free. “I don’t care about variety,” she says. “I just want to know my food will be there when I need it.” Yet, nothing is perfect. As with everything that gets a lot of use, they are users who are hyperaware of the limitations of food delivery apps. Fayokunmi, another power user who placed nearly 300 orders in 2024, is considering switching to Glovo after a frustrating experience. His regular order—a hearty meal of Amala with Ewedu and Gbegiri—had always been a satisfying ritual until a recent issue: the restaurant started separating his Gbegiri and Ewedu into two plates and charging him extra for the split. Despite leaving multiple notes asking them to plate his food together, the problem persisted. But his main gripe wasn’t the additional cost—it was that when he contacted customer support, the app deferred to the restaurant, saying nothing could be done. For Fayokunmi, the issue wasn’t just about food or cost—it was about being let down by an app he had relied on for years. The lack of resolution from Chowdeck’s support team left him feeling alienated, he claimed, but he’s not ready to give up on food delivery apps altogether. His reluctance to ditch the app speaks to a larger truth about food delivery apps in Nigeria: they’ve evolved from luxury services to vital productivity tools. For users like him, Ada, and Anita, these apps aren’t just about food—they’re about saving time in a world where every minute counts. This shift in how people view food delivery apps is part of a broader trend. In a world where work and life demands are ever-growing, apps like Chowdeck and Glovo have embedded themselves into daily routines, making them more essential than ever. But this growing dependence comes with challenges. As food delivery services become more critical to people’s lives, they also face higher expectations and increased scrutiny. Providing convenience and consistent quality will be key to staying relevant in a contested market. Apps that can adapt quickly to user frustrations while keeping their core value proposition—time savings and convenience—intact will continue to thrive in the competitive food delivery landscape. This highlights a key factor super users take seriously: variety. While users often develop loyalty to a single restaurant, a broad selection is crucial in attracting new customers and keeping them engaged. Chowdeck, which claims to have a million users, seems to have mastered this. Six out of ten “super users” say the diverse restaurant selection drives their preference. This is likely driven by strategic partnerships, like a 2024 exclusive deal with Chicken Republic, which excluded other apps like Glovo and HeyFood from taking orders from the popular chain in specific prime locations. However, cost-conscious users trade variety for price. Take Adekunle Adeleke, a Glovo super user who briefly switched to Chowdeck for its more expansive selection of vendors. “Once [Chowdeck’s] delivery fees increased, I had to reconsider,” he told TechCabal. Delivery fees are a popular concern and can cost up to ₦1,000 on some apps, with service fees adding to the pile. To remain competitive, platforms must find a balance—the right unit economics to ensure they’re not losing money on every delivery while giving customers the perception of a good deal. Historically, food delivery companies have subsidised costs, charging users less than the service cost. The extent of these subsidies often depends on the company’s funding. Glovo, operating in 7 countries, has raised over $1 billion—over 200 times the amount raised by local competitors like Chowdeck, HeyFood, and FoodCourt combined. Yet well-funded companies like Bolt Food and Jumia Food have exited the segment, citing a race to the bottom and unsustainable unit economics. The players that have taken their place are
Read More- February 4 2025
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Marketing and growth strategies for cross-border payment solutions in 2025
This article was contributed by Moyo Oluwatoyi, a Brand Storyteller at Kora, Eric Wainaina, General Manager, Conduit and James Cope, CEO CrissCross as part of the Emerging Trends in Cross-Border Payments: A Growth Guide for Stakeholders report authored by Aroghene Favour Ndulu and Paschal Okeke. A key marketing strategy for driving cross-border payment solutions in Africa has been leveraging existing payment methods/channels such as mobile money; local fintechs and banks have been clear winners in driving both paying and payouts. This has been a clear winner in quicker GTM and ultimately winning business for local and global companies looking to expand into the space. Another tactic is partnering with local and pan-African fintech influencers to promote products. Expanding into new markets is a common challenge: customers in those regions don’t know your brand yet, making it harder to earn their trust and attention. Collaborating with influencers with strong connections with your target audience can solve this problem. While this approach isn’t always the first thought in B2B marketing, it works. A great example is LemFi. Whenever they enter a new market, they team up with local influencers who are trusted voices in their community. This helps LemFi build awareness and credibility faster than traditional advertising campaigns could. The main thing here is to be deliberate, choose influencers whose audience aligns with your product, and create campaigns that feel genuine and relevant to the local culture. Tailoring messages to unique audiences Customise your messaging to align with each market’s language and cultural context. The continent is diverse, with people responding differently to marketing strategies based on cultural and behavioural nuances. One growth expert noted, “Some markets are more push than pull.” In other words, aggressive approaches may work in some regions but fail in others. To succeed, you need to understand how to communicate effectively with the audience in each country. For example, in Cameroon, where both French and English are spoken, a one-size-fits-all approach won’t resonate. Similarly, incorporating Swahili into your messaging in Uganda shows you’ve done your homework. Relying solely on English because you’re a Nigerian brand limits your impact. To grow, you need to think like a pan-African brand; your messaging must reflect that mindset. LemFi demonstrates this approach. A quick look at their Instagram page shows how they tailor content for each market, balancing local language and cultural relevance. The role of thought leadership Thought leadership plays a critical role in the market education of regulators and other stakeholders by breaking down the complexity of the industry and the many nodes around it. Most cross-border businesses are treated as remittance companies, yet they provide a different solution than what remittance companies offer. As such, thought leadership plays the role of demystifying this complexity, thus building confidence and trust. People buy from those they trust. And trust isn’t built on surface-level information; it’s built on actual knowledge and thought leadership. Sharing your unique perspective, the lessons you’ve learned, and the strategies that have worked for you differentiates you. Founder-led and expert-driven content cuts through the noise because it offers something Al can’t: authenticity, depth, and a personal touch. Something like this report. Measuring success for growth campaigns The metrics for evaluating fintech campaigns often depend on the brand, its business model, and the campaign’s specific objectives. However, some metrics consistently provide valuable insights. The most important measure of the success of a payment initiative is total payment volume. In the cross-border space, revenue can be driven by several external factors, so isn’t always the best gauge of performance. Consistent volume growth is a better measure of the relevance of a solution. There should also be appropriate monitoring of client numbers and margins. Partnerships and collaborations Partnering with market leaders in each market – regional or in-country plays a critical role. From elements such as insights into consumer behaviour, regulatory requirements, and market nuances to more important technical elements such as API integrations is a clear winning formula. Telco partnerships – all telcos are looking towards remittance and B2B cross-border payments as a growth lever for their business. They are an excellent channel for client acquisition and an effective distribution channel for fintech solutions for cross-border solutions. Key findings from a survey on growth strategies for 2025 Below are the results from a study on diverse payment stakeholders from payment companies across Africa. Their varied perspectives offer a comprehensive view of the growth strategies for 2025. What will be the most effective growth strategy for cross-border payments in 2025? Insights: According to our respondents, the top three strategies to drive growth in 2025 are partnerships, localised marketing campaigns, and leveraging blockchain for payments. Partnerships aid expansion and reduce operations costs, localised messaging ensures marketing communications resonate with the target audience, while blockchain will make payments faster and cheaper. Marketing channels to drive the most growth for cross-border payments in 2025 Insights: Growth marketers need influencers to drive growth for B2C brands. Content is king for B2B cross-border marketing; biogs, whitepapers, e-books, and more to position help to position products for growth. Other top channels are affiliate and performance marketing. Top tactics for customer acquisition for cross-border payments in 2025 Insights: To acquire new users in 2025, founders and product managers must ensure that their products provide fast transactions, competitive transaction fees, and multicurrency payment options. Enhanced security and fraud measures will also impact customer perception and trust. You can read the full report here. __________________ Moyo Oluwatoyi, a Brand Storyteller at Kora. Moyo has Over six years, he has specialised in crafting clear, compelling narratives about complex products — from fintech infrastructure to enterprise software. He enjoys making technical concepts simple and exciting. Eric Wainaina is a seasoned entrepreneur and business leader with over a decade of experience in fintech, startups, and digital transformation across Africa. He currently serves as the General Manager for Africa at Conduit, a cross-border payments platform, where he leads the company’s expansion efforts across the continent. James Cope, CEO, CrissCross. James has spent more
Read More- February 4 2025
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Nigeria targets 70% internet penetration in 2025 with National Broadband Alliance
The Nigerian Communications Commission (NCC) has officially launched the National Broadband Alliance for Nigeria (NBAN), a policy initiative to expand internet access nationwide. The initiative targets key sectors, including schools, healthcare facilities, religious centers, and markets, in a bid to create a sustainable model for widespread broadband adoption. NBAN aligns with Nigeria’s National Broadband Plan (2020-2025) and the Strategic Blueprint from the Ministry of Communications, Innovation, and Digital Economy. The initiative’s goals include increasing broadband penetration from 44% in December 2024 to 70% by 2025, providing minimum data speeds of 25 Mbps in urban areas and 10 Mbps in rural areas, and boosting broadband investments by 300–500% by 2027. NBAN adopts a collaborative approach, bringing together state governments, schools, hospitals, telecom operators, and infrastructure companies to drive broadband expansion across the country. The initiative starts with a pilot program in eight states: Edo, Ogun, Kwara, Katsina, Imo, Abia, Borno, and Nasarawa. “Achieving these goals will require more than just the efforts of the private sector. It will require a holistic approach that includes strategic partnerships with donors, investors, and other key stakeholders in accelerating the roll-out of critical infrastructure,” Aminu Maida, executive vice chairman of the NCC said at the kick-off meeting in Lagos on Tuesday. In a related development, on January 20, 2025, the NCC approved a 50% tariff increase for telecom operators, with the condition that service quality must improve within three months of implementation. While the new tariffs are not yet in effect, operators are already preparing to comply with the NCC’s requirements. The NCC has also reportedly approved a roaming and spectrum-sharing agreement between MTN Nigeria and 9mobile. Under the agreement, 9mobile, Nigeria’s fourth-largest telecom operator, will leverage MTN’s nationwide infrastructure to improve its network coverage. This arrangement enables 9mobile subscribers to make calls, send messages, and use data services in areas where 9mobile lacks coverage. For MTN, the partnership offers profit-sharing opportunities and access to 9mobile’s spectrum holdings, including the 900 MHz, 1800 MHz, and 2100 MHz bands. Airtel Nigeria has also outlined plans to expand its network to more locations, upgrade existing sites, and enhance service delivery, according to CEO Dinesh Balsingh. However, meeting the NCC’s three-month deadline could be a significant challenge. As of January 2025, Nigeria’s internet penetration stands at 44%, significantly lower than South Africa and Egypt, which reported 74.7% and 72.2% penetration in 2024, respectively. Additionally, Nigeria struggles with low-speed internet deployment, with 4G penetration at 47% and 5G at just 2.4%, two years after its launch. “Tariff increase is not all the problem that the industry faces,” Gbenga Adebayo, President of the Association of Licenced Telecommunication Operators of Nigeria said at a telecom CEOs town hall last week. According to him, the 50% increase only allows the operators to recoup some of the revenue losses and fund infrastructure deployment in some underserved areas. Still, it does not address multiple taxation, vandalism of telecom infrastructure, and insecurity across the country. Aminu Maida, NCC’s executive vice chairman, believes the NBAN initiative can help address these challenges in three key ways: streamlining regulatory processes to expedite fibre deployment, creating incentives for private-sector investment in underserved areas, and launching public awareness campaigns to encourage broadband adoption and usage.
Read More- February 4 2025
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Safaricom, Kenyan commercial banks propose Pesalink for national payments overhaul
Safaricom and the Kenya Bankers Association (KBA) have proposed that Pesalink become the preferred next-generation fast payment system (FPS) in Kenya, arguing for an industry-led solution to streamline digital payments. The recommendation, outlined in a proposal submitted by both parties, calls for Pesalink’s existing infrastructure rather than creating a new FPS or relying on multiple private switches. Pesalink, operated by the KBA through its fintech arm, Integrated Payment Services Limited (IPSL), currently supports $8.5 billion (KES1.1 trillion) in Kenya’s digital payments. According to the proposal, using Pesalink as the foundation for the national FPS would ensure seamless interoperability across different payment platforms, such as banks, mobile money operators like M-Pesa, and fintechs. This would bridge the gaps in Kenya’s fragmented payments landscape, which often sees mobile money platforms operating separately from traditional financial institutions. “In this scenario, CBK, banks, mobile money operators, switches, SACCOs and fintechs use an existing industry player,” Safaricom and KBA said in the proposal. “In effect the existing industry player, in this case IPSL, is designated as the FPS, making the required changes required to meet the requirements for neutrality.” The proposal comes as Kenya’s digital payments ecosystem grows increasingly complex. Banks, SACCOs (Savings and Credit Cooperative Organizations), and fintechs each rely on private agreements to connect to mobile money systems. This patchwork structure has led to varying transaction fees and inconsistent service quality. Safaricom and KBA argue that leveraging Pesalink’s existing framework will help standardize the system and reduce transaction costs for users and businesses alike. Why Pesalink? Developing a new FPS infrastructure from scratch, the two parties suggest, could cost at least $200 million (KES 25.9 billion) and take up to four years to complete. Upgrading Pesalink is cheaper, allowing for faster deployment of the new system while minimizing financial outlay. However, the proposal also acknowledges that Pesalink would need to be upgraded to meet the needs of a nationwide FPS. Safaricom and KBA stated that Pesalink must handle at least 6,000 transactions per second and enhance its capabilities to ensure interoperability across all payment platforms, along with better risk management and security features. While Safaricom and KBA argue that upgrading Pesalink is the best way forward, they acknowledge that there are alternative models. One such model is the Colombian approach, which utilizes multiple private switches managed by a centralized regulator like the Central Bank of Kenya (CBK). While this system is seen as a cost-effective option, the two parties suggest that it could lead to inconsistencies in service quality and governance, as multiple switches would complicate regulation and oversight. “A more integrated payments ecosystem would support the growth of Kenya’s digital economy by making it easier for businesses and individuals to transact across different platforms. This aligns with the CBK’s vision for a unified and interoperable payments system, potentially simplifying regulatory oversight,” said Ali Hussein Kassim, Association of FinTechs in Kenya chairman. Although the Central Bank of Kenya (CBK) has not yet decided on the proposed FPS upgrade, there is significant lobbying for the regulator to push for an upgrade to the existing infrastructure. If the proposal is approved, the Pesalink system would undergo significant upgrades to support the anticipated volume of digital transactions. Safaricom and KBA envision a future where Pesalink can handle not just basic payments but more complex transactions, including cross-platform payments between mobile money providers, banks, and fintechs.
Read More- February 4 2025
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TechCabal Daily – TradeDepot takes a bite
In partnership with Lire en Français اقرأ هذا باللغة العربية Good morning Come write for TechCabal. We’re seeking deeply reported features on innovative startups, the business of tech, policymaking around innovation, and the intersection of culture and technology all across Africa. Send a pitch to kay@bigcabal.com. For more on what to include in your pitch, please check out our pitch guide. Marasoft denies all allegations Airtel and MTN under investigation over false advertising Flutterwave CEO’s venture studio launches AI accelerator TradeDepot launches Mangrove, its food brand World Wide Web 3 Events Startups Marasoft denies all allegations GIF Source: Wunmi Eunice/TechCabal Marasoft, the Nigerian fintech founded by Emmanuel Marakwe-Ogu, has refuted allegations that it paid staff with funds suspected to be fraudulent, though it has not offered further details due to non-disclosure agreements. According to a spokesperson, “disgruntled former employees” have spread false information about the company. Operating in both Kenya and Nigeria, Marasoft enables businesses and individuals to collect payments through its platform. TechCabal first reported these claims on January 25, following interviews with 10 former employees and with Flutterwave—the wallet provider from which the disputed funds were allegedly transferred. The company also claimed that it laid off 25% of its staff in January for “economic reasons,” reducing its workforce from 35 to 25 employees, but did not provide any proof. Former employees have alleged that their bank accounts remain blocked due to the suspected fraudulent funds, and documents obtained by TechCabal indicate that their salaries were “traced to a fraudulent merchant.” In addition, Marasoft denied any involvement in a 2022 Kenyan court case, despite publicly available documents naming the company. The case, which involved Marasoft and other fintech firms, reported deposits totalling over $55 million into Flutterwave. Afincran Connect: A Fintech Mixer by Fincra Fincra is hosting an exclusive fintech mixer on 12th February 2025 in Nairobi, bringing together industry leaders for networking, conversations, and connections. Nairobi | 18:00 – 21:00 EAT Limited spots—RSVP now. Telecoms Airtel and MTN under investigation over false advertising Image Source: Zikoko Memes An African regional economic organisation, COMESA, is investigating two telecom operators—Airtel and MTN Group—for allegedly misleading consumers about mobile money transaction fees. COMESA—the Common Market for Eastern and Southern Africa—is examining whether these companies failed to disclose important details, such as foreign exchange rates for cross-border transfers, which could influence customer decisions. COMESA’s consumer protection laws require payment platforms to show all transaction costs, including foreign exchange rates, before a payment is confirmed. In Kenya, for example, Airtel has been criticised for sometimes displaying fees that differ from the final charges confirmed to the sender. Additionally, the exchange rates used for international transfers were not revealed, leaving users uncertain about the true cost of their transactions. Airtel has also been accused in Malawi of not disclosing intermediary fees and other transaction details. MTN faces similar scrutiny in Uganda, where the company is under investigation for showing different amounts to senders and recipients during international transfers. Although these investigations seek to determine if Airtel and MTN have violated regional consumer protection and anti-trust regulations, no wrongdoing has been conclusively proven at this stage. The cases highlight the increasing need for transparency in mobile financial services across Africa, where millions of people depend on these platforms for everyday transactions. AI Flutterwave CEO’s venture studio launches AI accelerator The first cohort of the Go Time AI accelerator If you’ve been following the Deepseek chatter on Twitter, you’d agree that AI’s kind of a big deal. But while everyone’s talking about it, Olugbenga Agboola, CEO of Flutterwave is doing something about it. He’s betting big that Nigerian AI startups have what it takes to be global players, and he’s putting his money where his mouth is. His venture fund, Resilience17 (formerly Berrywood Capital), just launched Go Time AI, an accelerator designed to support African startups working on artificial intelligence products. The first cohort of the Go Time AI accelerator launched in 2024, providing participating startups with financial support, technical resources, and guidance from industry experts. The venture studio will offer up to $200,000 in funding and mentorship to selected startups, in exchange for 8% equity. The accelerator provides access to cloud computing credits and API services to help build, test and scale AI products. Applications for the second cohort will open in May 2025. The accelerator is a four-month sprint, starting with a Lagos kickoff and punctuated by bi-weekly Demo Nights. Founders get schooled by industry heavyweights like Wiza Jalakasi from EBanx, Olusola (Olu) Amusan, Co-founder and CEO at Vesti and Samee Zahid of Chipper Cash. “Our goal was not to teach founders how to run a company, but specifically narrow the focus on what we see as the most important things any early stage companies should be focused on,” Hasan Luongo, General Partner of Resilience17 told TechCabal during the Demo day. Check out the startups selected for the accelerator’s inaugural cohort. You can now integrate Paystack with Vendy Vendy makes it easier than ever for businesses on WhatsApp to buy, sell, and receive payments. With Paystack integration, you gain access to secure local payment methods and fast, hassle-free payouts directly to your bank account. Learn more here → Startups TradeDepot launches Mangrove, its food brand Image source: Mangrove/TradeDepot TradeDepot, an African B2B e-commerce platform that connects retailers to FMCG manufacturers, has decided to produce sardines. The startup is expanding its business by moving into food production by launching its own food brand, Mangrove, marking a strategic move up the supply chain. Currently, TradeDepot’s catalogue includes 13 products ranging from flour and oils to various ingredients. In an industry where margins are slim—typically between 5% and 12%—startups are increasingly seeking ways to boost revenue from existing customers. While some, like Omniretail, are doubling down on fintech through acquisitions (such as its purchase of Traction Apps in 2024), TradeDepot is taking a different approach with backward integration. By leveraging its platform’s data on retail demand and its established distribution network, the startup aims to produce
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Marasoft denies fraud allegations but fails to share evidence, blames “disgruntled” ex-employees
Marasoft, the Nigerian fintech founded by Emmanuel Marakwe-Ogu, has denied allegations that it paid employees with suspected fraudulent funds but declined to provide specifics, citing non-disclosure agreements. TechCabal first reported the claims on January 25, based on interviews with 10 former employees and Flutterwave, the wallet provider from which the funds were allegedly transferred. Marasoft provided no evidence to back its refutation and attributed the allegations to “disgruntled former employees” spreading “false information.” In an interview with TechCabal, the company declined to clarify or provide documentation to support its denials. The company’s spokesperson claimed the allegations resulted from personal grievances but did not answer questions about claims that it drew $54,000 from a wallet following a glitch and used that money to pay staff salaries. Former employees told TechCabal that their bank accounts remain blocked due to suspected fraudulent funds, and documents seen by TechCabal show that their salaries were “traced to a fraudulent merchant.” The company also denied claims that it paused its operations and said it reduced its workforce by 25% in January due to “economic reasons.” However, documents obtained by TechCabal from two former employees indicated that the startup paused operations. “We are excited to announce that Marasoft Pay will be resuming full operations in the coming days. However, it’s important to note that we will be moving forward with a streamlined team, focusing on the roles that are critical to our next phase of growth,” read a letter sent to employees on January 6, 2025. The company also denied involvement in a 2022 Kenyan court case that named Marasoft as one of the fintechs that deposited over $55 million into Flutterwave, despite publicly available court documents that name the company. Marasoft’s spokesperson dismissed the court documents. Despite Marasoft’s continued denials, former employees stand by their claims, providing documents to support the allegations. While TechCabal has not independently verified the authenticity of these materials, the consistency of former employees’ testimonies and the lack of substantial proof from Marasoft raise questions about the company’s transparency. How Nigerian fintech Marasoft paid salaries with suspected fraudulent funds, trigerring account freezes and employee anguish
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