Lagos’s food delivery market is increasingly competitive, but Glovo, a Delivery Hero-owned delivery platform, Y Combinator-backed Chowdeck, HeyFood, and FoodCourt are leading the race. When deciding which apps to buy food from, users often consider restaurant variety, fees (delivery, service, and surge), and, critically, delivery speed. But if you are like me, and you order only when you are on the verge of dying from hunger, the choice of which food delivery app becomes a matter of speed. I tested all three top platforms, Glovo, Chowdeck, and FoodCourt, ordering the same meals from the same restaurants at the same time to determine which delivers fastest. Here’s what I found. Morning Test: Chowdeck vs. Glovo It had just stopped raining. I knew the weather could slow down delivery, especially for riders on bicycles, which have become increasingly popular, so I waited until the skies cleared. At 10:43 a.m., I placed the first round of test orders on both Chowdeck and Glovo. The restaurant was Amoke Oge, the restaurant that recently crossed a billion naira in sales on Chowdeck. I ordered a classic: amala, ewedu, gbegiri, and beef. I ordered the same thing on both Chowdeck and Glovo at the same time. Glovo beat Chowdeck. The Glovo rider showed up at 11:03 a.m. on a bicycle, making the total delivery time approximately 20 minutes. I spent two minutes paying the driver, as it was cash on delivery. I was already digging into that glorious plate of amala when my Chowdeck order arrived a full eight minutes later, at 11:11 a.m. Chowdeck’s total delivery time was 28 minutes. The kicker: he was on a motorcycle, yet somehow got smoked by the Glovo rider who arrived pedalling. So much for horsepower. There are a few plausible reasons for Chowdeck’s delay. Assuming nothing went wrong during transit, the lag might have stemmed from the handoff process—that critical window determining how long it takes to get food from the kitchen into a rider’s hands. Here’s what’s likely happening behind the scenes when I tapped “order.” According to the app, Chowdeck’s rider arrived at the restaurant at 11:01 a.m. However, having staked out that restaurant many times to observe rider operations, it’s more probable that the rider was already there, essentially on standby. Food delivery apps, likely in a bid to cut Maps API costs, have often removed live rider tracking, so customers no longer get a real-time view of their rider’s location. If you could still see it, you’d probably notice something interesting: the rider is often already outside the restaurant the moment they’re assigned your order. Swing by popular spots like Amoke Oge or Chicken Republic, and you’ll frequently see clusters of these riders, eyes glued to their phones, constantly refreshing, all vying to snag the next incoming order. So, that “rider at the vendor” status update? It’s often a buffer, buying the kitchen precious minutes to catch up. Image source: Ngozi Chukwu And at a place like Amoke Oge, there’s a lot of catching up to do. The restaurant juggles such a high volume of orders that it had to spin up a dedicated dark kitchen next door, purely for online deliveries. Inside this operation, both Chowdeck and Glovo have their own personnel collecting order slips, packing meals, and then handing them off. It’s a human relay: one person grabs the slip, another assembles the meal, a third verifies it, and finally, it’s passed to the waiting rider. But even the most efficient human assembly line has its limits; at peak times, serving and packing can become a significant bottleneck. I placed my order mid-morning, a time that is typically off-peak for the restaurant; the delays may compound during peak periods. Another factor that can elongate delivery times is order batching. During these handoffs, orders often get bundled, meaning a single rider might be tasked with delivering multiple meals (frequently two) destined for the same general area. My Chowdeck rider, upon his eventual arrival, confirmed exactly this: he had another Amoke Oge order to drop off nearby after mine. On the other hand, the Glovo rider came in with just one order. This may be because, at the time, there was no surge in demand from that restaurant on the app. However, the company’s website indicates that sometimes, drivers may bundle orders. Verdict: Glovo is faster during the off-peak period. For Chowdeck, speed might improve if ordering from a less popular restaurant. Evening Test: Chowdeck vs. Glovo vs. FoodCourt At 6:48 p.m., I tested again. This time, it was close to peak period, when people are heading home from work, thinking about what to eat. I added FoodCourt to the mix. FoodCourt is a popular food delivery service that sometimes operates its own dark kitchens. It has its own delivery app and in-house delivery riders. It is also listed on other food delivery apps like Glovo and Chowdeck. I ordered Owambe Jollof across all three platforms within a minute. Glovo came first, again. The vendor received the order at 6:48 p.m. According to the payment slip, the rider picked it up by 7:21 p.m. (33 minutes after the order was placed). Again on a bicycle, the food arrived at 7:28 p.m., making the transit time from pickup just 7 minutes. (Total delivery time: 40 minutes). FoodCourt came second, arriving at 7:38 p.m. (Total delivery time: 50 minutes). According to their app, the order was picked up by 6:54 p.m., just six minutes after I placed it, and notably 27 minutes before Glovo’s rider picked up their order. So, it probably should have arrived earlier. The dark kitchen is a 9-minute motorcycle ride from my home. The FoodCourt driver, who tapped ‘start ride’ and ‘end ride’ on his app right in front of me, admitted that he’d been handed the order much earlier but delayed starting the trip to me because it was his last one for the day. So, if you are wondering why your order is taking too long, sometimes the driver
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