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Africa is experiencing one of the world’s fastest technology expansions. Over 645 million Africans now use mobile internet. Telecommunication companies generate billions in annual revenue, and digital services have transformed banking, trade, and communication. Yet this digital growth has not strengthened citizens’ right to health. Hospitals rely on paper records, clinics lack essential equipment, and emergency response systems remain weak or absent. Africa carries 24% of the world’s disease burden but employs less than 3% of the global health workforce. This gap limits people’s right to live healthy lives. Governments can rectify this imbalance by using existing mobile networks to deliver basic healthcare, linking telecom profits to health system funding, and aligning digital expansion with access to physical healthcare services. Africa’s digital growth has not resulted in better health outcomes for ordinary citizens. Rural communities often have mobile internet but no nearby clinic, forcing families to travel long distances to access healthcare services and resulting in delayed care. Consequently, many preventable illnesses become deadly, and poor families face high out-of-pocket healthcare expenses. If this imbalance persists, inequality will deepen, digital progress will benefit only those who can afford private care, and public trust in institutions will erode. Technology risks amplifying exclusion instead of expanding freedom, dignity, and the fundamental right to health. Digital networks are the primary beneficiaries of Africa’s tech revolution. They ought to bear a proportional responsibility for the health of the populations they serve, through mobile-enabled health services, telecom levies, and tech-health parity laws. Governments and Ministries of Health should partner with telecom companies to integrate appointment scheduling, vaccination reminders, and follow-up care into existing mobile services. Rollout should begin in public primary care facilities where access gaps remain widest, reducing travel costs, saving time, and ensuring that Africa’s digital progress benefits all citizens. Telecom levies are necessary to fund and expand access to health services. Parliaments and finance ministries can legislate a fixed percentage of annual telecom revenues and spectrum license fees for emergency medical services, hospital tech upgrades, and digital health networks. To ensure this does not hinder digital inclusion, these levies should target high-level corporate profits rather than increasing taxes on consumer data usage. Communications regulators should enforce compliance through licencing conditions and audits, while ministries of health manage ring-fenced funds with public reporting. To address potential risks to investment and digital inclusion, the implementation of these levies must be carefully calibrated. Levy rates should be set through transparent regulatory consultation, benchmarked against sector profitability, and phased in gradually to avoid market disruption. The goal is not to penalise digital growth but to require that it pays a structural dividend to the populations it depends on. Complementarily, tech-health parity laws are also necessary for network expansion. Governments can implement parity laws by including health infrastructure requirements in telecom licensing agreements. Ministries of Communication and Health can jointly identify underserved areas, plan construction, and provide staffing and equipment. Telecom companies can finance construction through licensing conditions, while local governments ensure ongoing maintenance. This ensures digital connectivity does not outpace access to essential medical services. Africa’s health tech challenge is not merely a health policy problem but a tech ecosystem failure. Healthy populations are the essential foundation of productive, growing digital markets, making this a critical structural risk for the tech sector. When communities lack access to basic healthcare, they face higher mortality and reduced workforce participation, which directly suppresses the economic growth needed to drive digital adoption. Telecom companies, fintechs, and investors pouring capital into African infrastructure rely on a growing, economically active user base to generate returns. However, the same communities driving subscriber growth are being failed by infrastructure gaps in the public health sector, limiting their long-term economic participation. Aligning digital expansion with healthcare access is necessary to sustain Africa’s digital economy. Africa’s tech revolution is advancing rapidly, but public healthcare is being sidelined, undermining citizens’ fundamental right to health. If action is not taken, millions will continue to face preventable illness, rising costs, and eroded trust in public institutions. Governments should integrate digital expansion with healthcare funding and ensure clinics are physically accessible to all citizens. Strengthening healthcare alongside technology safeguards the fundamental right to health, protecting the freedom, dignity, and life of everyone. ____ Gideon Danso is a writing fellow at African Liberty.
Read MoreTable of contents Customer care numbers for 26 banks Customer care numbers for 18 fintechs Quick reference: All banks Quick reference: All fintechs What to do if your complaint is not resolved Disclaimer When something goes wrong with your money, the last thing you want to do is search the internet for a customer care number. You end up on third-party sites, aggregator pages, and outdated blog posts that may or may not be accurate. Some of those numbers have even been used to scam people. This article highlights the official customer care contacts for Nigerian banks and fintechs. Every number, email, and WhatsApp line here was pulled directly from each institution’s own website or verified social media account. Banks All 26 active commercial banks below publish at least one 24/7 phone line and a customer care email address. Most also offer WhatsApp support, either through a dedicated number or through a virtual assistant inside their app. Access Bank customer care number Phone: 0700-225-5222-377, 01-271-2005-7, 01-280-2500 Email: contactcenter@accessbankplc.com Escalation email: cc-ombudsman@accessbankplc.com Twitter/X: @myaccessbank Citibank Nigeria customer care number Citibank Nigeria operates as a corporate and institutional bank. It does not publish a retail customer care line. Ecobank Nigeria customer care number Phone: 0700 500 0000, 0800 326 2265 Email: ecobankenquiries@ecobank.com Twitter/X: @ecobank_nigeria Ecobank’s Rafiki digital assistant is available inside the app. Fidelity Bank customer care number Phone (TrueServe): 0700 343 35489 Phone (IVY): 0903 000 0302 International: +234 908 798 9069 Email: true.serve@fidelitybank.ng WhatsApp: 0903 000 5252 Twitter/X: @fidelitybankplc First Bank customer care number Phone (FirstContact): 0700-347-782-668-228 Additional lines: +234 201 905 2326, +234 201 905 2000, and +234 201 448 5500. Email: firstcontact@firstbanknigeria.com Complaints email: firstcontact.complaints@firstbankgroup.com WhatsApp: 08124444000 (send ‘Hi’ to start) Twitter/X: @FirstBankngr | @FBN_help FCMB customer care number Phone: 07003290000, 02012798800, 02012272800 Email: customerservice@fcmb.com WhatsApp: 09099999814, 09099999815 Twitter/X: @MyFCMB | @fcmb_help Globus Bank customer care number Phone: 0201 466 1000, 0201 225 9000 Email: contactcenter@globusbank.com Twitter/X: @GlobusBankNG GTBank customer care number Phone (GTConnect): +234 201 448 0000 Additional lines: +234 700 4826 66328, +234 802 900 2900, +234 813 985 6000 Email: via web form on gtbank.com Twitter/X: @gtbank Twitter customer support: @gtbank_help GTBank’s Mate AI assistant handles support inside the app. Jaiz Bank customer care number Phone: 0700 7730000 Additional lines: +234 708 063 5500, +234 708 063 5555 Email: customercare@jaizbankplc.com Twitter/X: @JaizBankNG Keystone Bank customer care number Phone: +234 700 2000 3000, 070 4600 4000 Additional lines: 02013448668, 02014485743 Email: contactcentre@keystonebankng.com Twitter/X: @keystonebankng Live chat is available directly on keystonebankng.com. Lotus Bank customer care number Phone: 0700 568 872 265, 07000100000 Email: support@lotusbank.com Twitter/X: @LotusBank Optimus Bank customer care number Phone: +234 201 906 3600 Email: opticonnect@optimusbank.com Twitter/X: @OptimusBank Parallex Bank customer care number Phone: 070072725539 Email: customercare@parallexbank.com Twitter/X: @parallexbankng Polaris Bank customer care number Phone: 0700-759-32265 (0700-POLARIS) Additional lines: 0806 988 0000, 01 297 9500, 01 270 5850 Email: Yescenter@polarisbanklimited.com Twitter/X: @PolarisBankLtd PremiumTrust Bank customer care number Phone: +234 700 773 6486, 0201 330 2777 Email: contactpremium@premiumtrustbank.com Twitter/X: @thepremiumtrust Providus Bank customer care number Phone: 0700-776-84387 (0700-PROVIDUS) Email: businessconcierge@providusbank.com Fraud desk: frauddesk@providusbank.com Twitter/X: @ProvidusBank Signature Bank customer care number Phone: +234 700 0072 7272 Email: customercare@signaturebankng.com Twitter/X: @Signaturebankng Stanbic IBTC Bank customer care number Phone: 0700 909 9099, +234 1 422 2222 Email: customercarenigeria@stanbicibtc.com Twitter/X: @StanbicIBTC Standard Chartered Bank Nigeria customer care number Phone: +234 201 270 4611, +234 800 123 5000 (toll-free) Corporate line: +234 201 236 8220 Email: clientcare.ng@sc.com Twitter/X: @StanChart @StanChartNG Sterling Bank customer care number Phone: 0700STERLING (070078375464), 02018888822 Additional line: 07008220000 Email: customercare@sterling.ng WhatsApp: +234 916 031 3000 Twitter/X: @sterlinghelp | @Sterling_Bankng SunTrust Bank customer care number Phone: 0700-134-7868, +234-1-2802142 Email: helpdesk@suntrustng.com WhatsApp: +234 708 507 8034 Twitter/X: @SunTrustNG Union Bank customer care number Phone: +234 700 700 7000 (UnionCare), +234 907 007 0001 Additional line: +234 1 2716816 Email: customerservice@unionbankng.com Twitter/X: @UNIONBANK_NG Former Titan Trust Bank customers: your account is now under Union Bank. Use these contact details. UBA customer care number Phone: 0700-225-5822 (0700-CALL-UBA) Additional line: 02-012808822 Fraud desk: 02-012808800 Email: cfc@ubagroup.com WhatsApp: Chat with Leo on WhatsApp, Facebook, or Messenger Twitter/X: @UBAGroup @UBACares Unity Bank customer care number Phone: +234 7057 323 225, 0708 066 6000 Additional line: 09-8734331 Email: we_care@unitybankng.com Twitter/X: @UnityBankPlc Wema Bank customer care number Phone: 0700PURPLE (07000787753), +234 803 900 3700 Additional lines: +234 1 277 7700-9 Email: purpleconnect@wemabank.com WhatsApp: 09044411010 Twitter/X: @wemabank Zenith Bank customer care number Phone: 0700-ZENITHBANK (0700-936-4842265), 0201-278-7000 Additional lines: 0904-085-7000, 091-1987-7000 Email: zenithdirect@zenithbank.com WhatsApp: 07040004422 (ZiVA assistant) Twitter/X: @ZenithBank Fintechs Several fintechs on this list do not publish a phone number. Kuda has explicitly stated on its Twitter/X account that it does not offer support through social media or WhatsApp for security reasons. The others simply route all support through in-app chat or email without a published phone line. ALAT by Wema customer care number Phone: 07000787753, 08039003700 Email: help@alat.ng Twitter/X: @alat_ng Bamboo customer care number Phone: +234 (02) 018880295 Email: support@investbamboo.com Twitter/X: @investbamboo Branch Nigeria customer care number Email: nigeria@branch.co Twitter/X: @branch_ng Branch does not publish a phone number. Support is handled through in-app chat. Carbon customer care number Email: customer@getcarbon.co Twitter/X: @get_carbon You can safely access support through In-App Support Ticket and the Web Contact Form Chipper Cash customer care number Phone: +1 844 386 3753 (US line) Email: support@chippercash.com Twitter/X: @chippercashapp For Nigerian users, in-app chat is the primary support channel. The published phone number is a US line. Cowrywise customer care number Phone: 07000 269 799 473 Email: support@cowrywise.com WhatsApp: 0903 000 0857 Twitter/X: @cowrywise Eyowo customer care number Phone: +234 1 7001520 Email: support@eyowo.com Twitter/X: @eyowo | @eyowohelp FairMoney customer care number Phone: 0201 700 1276, 01 888 5577 Toll-free number: 0800 000 3333 Email: help@fairmoney.io WhatsApp: +234 810 108 4635 Twitter/X: @fairmoney_ng Flutterwave customer care number Phone: 0700-FLUTTERWAVE (0700-358-883-79283), 01-888 9595 Email: hi@flutterwavego.com Twitter/X: @theflutterwave | @FlwSupport Kuda Bank customer care number Phone: 0700022555832 Email: help@kuda.com Twitter/X: @joinkuda Verified support account: @kudahelp_ng Kuda does not offer WhatsApp or social media support. Per its official Twitter/X account: ‘For the safety of
Read MoreNigeria has launched a new artificial intelligence-powered chatbot designed to help citizens access government information and services, in one of the country’s biggest public sector AI projects so far. Meta built the chatbot called GovGuide Nigeria in partnership with the Federal Ministry of Communications, Innovation, and Digital Economy (FMCIDE), the National Centre for Artificial Intelligence and Robotics (NCAIR), and local AI company Publica AI. Announced on Thursday during Meta’s Economic Impact report launch in Nigeria, the platform uses Meta’s open-source Llama AI models to provide government service information through a multilingual voice and text interface available on the web. The launch also underscores Meta’s broader push to expand the reach of its open-source AI models across emerging markets, particularly in Africa. Its No Language Left Behind (NLLB-200) model now supports more than 50 African languages—roughly twice the coverage offered by most traditional translation systems. GovGuide supports English, Hausa, Igbo, and Yoruba in a bid to make public information more accessible to rural communities, low-literacy populations, and citizens navigating Nigeria’s fragmented public service systems. However, adoption may be limited by poor broadband penetration in rural areas and the poor usage of smartphone devices. “The GovGuide initiative reflects our commitment to leveraging artificial intelligence to make government services and information more accessible and responsive to the needs of Nigerians,” Bosun Tijani, Nigeria’s Minister of Communications, Innovation and Digital Economy, said. The launch comes more than a year after the Nigeria Data Protection Commission fined Meta $32.8 million over alleged violations of the Nigeria Data Protection Act 2023, including unauthorised data transfers and a lack of user consent. Reports later indicated that the fine was waived after Meta agreed to cover legal costs and support privacy awareness initiatives.
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